ICP-ACC (ICAgile Agile Certified Coaching)

applying the skills of Professional Coaching within an Agile environment

The ICAgile certified online agile coaching course focuses mainly on the roles and responsibilities of an agile coach. This agile coach course includes sections that cover the differentiation between mentoring, facilitating, consulting, and coaching. It provides the skills needed for collaboration and problem resolution within an agile team.

One of two Continuous Learning Certifications (CLCs) on the Agile Coaching and Facilitation track, the ICP-ACC focuses primarily on the mindset, roles, and responsibilities of an Agile Coach. What you will learn is framework agnostic; applicable for coaching in any Agile-oriented environment whether people are using Scrum, Kanban, SAFe, LeSS, or any other Agile-oriented set of practices.

This workshop is unique in that it allows candidates to experience both the ‘doing’ and ‘being’ of agile coaching. With a strong focus on simulating real world practical scenarios, aspiring / in transition / existing coaches will be equipped with the right skills and tools to craft powerful ways to address challenges in a better manner. Candidates will learn the underlying competence required to be successful Agile coaches who are able to deliver team and organizational outcomes to the desired levels. On successful completion of this training, you will receive the credential titled ICAgile Certified Professional – Agile Coaching (ICP-ACC).

While the workshop has obvious appeal for Scrum Masters, RTEs, and Agile Coaches, other roles that can benefit from the workshop include: tech leads, project managers, managers, and product owners. All of the skills in the workshop are useful for anyone looking to increase their organization’s level of Agility or to become even more effective when working within an Agile environment. A working knowledge of Agile and at least one Agile methodology is required. Recent experience on an Agile team is highly recommended.

  • The difference between Professional Coaching, mentoring, teaching, and facilitating
  • The fundamentals of Professional Coaching
  • The full range of tools of an Agile Coach
  • How to create powerful questions in the moment
  • How to provide feedback and expertise using a coaching mindset
  • How to apply ADKAR, an individual change management system to a whole team
  • Managing conflict
  • The importance, use, and creation of coaching agreements
  • How to conduct a coaching session with individuals and teams
  • Professional Coaching Part 1 – we’ll do a check-in exercise to get started and talk about rapport building. We’ll also define “Agile Coach” and start to engage with the differences between Professional Coaching, facilitation, mentoring, teaching, and “doing the work.” The instructor will give a live demonstration of Professional Coaching with the help of one of the participants as coachee.
  • Professional Coaching Part 2 – this module continues the introduction to Professional Coaching, introducing powerful questions, our unique coaching framework, and the difference between problem-solving and coaching. Participants will also use a coaching “cheat sheet” to practice Professional Coaching with a fellow participant.
  • Acting as a Mirror – just as we need a mirror to see our whole selves, we need other to help us see blind spots in our thinking and actions. An important role of a coach is to act as a mirror for others. This goes beyond the traditional “levels of listening” associated with active listening. We will learn about and practice how to do this using intentional perception, presence, and the four skills of emotional intelligence. We’ll also explore the connection to rapport building.
  • Feedback and expertise – giving and receiving feedback and sharing expertise can be daunting. We will look at how to spot blind spots (yours and theirs), what makes for successful feedback and sharing of expertise, and Non-Violent Communication. We’ll also cover a way to provide expertise (mentoring) via a coaching conversation that leverages a Professional Coaching mindset. We’ll also learn about the three levels of advice and play a game about advice.
  • The Learning Environment – adults have very particular requirements for learning. We’ll take a look at those requirements as well as the VARK and Honey & Mumford views on the different ways that people learn. We’ll also look at how to learn about how the people we interact with learn and how to accommodate different learning styles.
  • Session Management – when we are coaching it is important to know the end goal of the session: the session purpose. It is much like acceptance criteria: you’ll know the session was successful when what is true? Once you have the session purpose, it is important to help keep the coachee focused on that purpose which may require orienting. When most coachees come to you, they will likely come with a direct request. We’ll cover the coaching technique of redirecting which can allow us to more gracefully pivot from problem solving to coaching. Finally, we’ll look at the steps to take at the end of a coaching session to make sure there is a plan and that the coachee will hold themselves accountable.
  • Decision making, disagreement, and conflict management – most disagreement is healthy and leads to better decision making. Learn about how to come to agreement faster by pro-actively building team collaboration muscle, and learn about various conflict management approaches including the Thomas-Kilman conflict mode instrument.
  • Complexity and Systems Thinking in Human Systems – a look at how people and teams are systems and how they are part of larger systems. We will look at system dynamics and our role as coach within all of these interdependent systems.
  • Shared vision – there are many things in an Agile ecosystem that work best when working towards a shared vision such as what it means to be Agile, product vision, team working agreement, and iteration goals. We will explore this concept with a group activity to design a shared online environment.
  • Best Team Ever and Servant Leadership – great teams live and breathe the Agile principles and values, trust each other, have high morale, are self-organizing, and have the support of the organization to succeed. Learn new tools, techniques, and activities for how to instill these values and capabilities into individuals and teams and help to increase the organizational support for Agile. We’ll play the “Team with the Best Results Ever” and “Servant Leadership” games.
  • Feedback, and Teaching an Agile Framework – a bit more on feedback and advice using the COIN method. You’ll practice using COIN by giving feedback on a fellow student’s teaching of an Agile Framework. And, you’ll also teach a fellow student an Agile Framework and receive feedback from them.
  • Agile From a Coaching Perspective – Agile is easy to describe, but hard to achieve. We’ll look at ways to describe, measure, and teach Agile that help people grow from where they are to where they want to be. We’ll play a fun game in small groups that demonstrates most of the Agile principles & values, Scrum, an Kanban in an experiential manner.
  • The Coaching Engagement – this is all about working with the organization, teams, and individuals to set, manage, and document expectations between the coach and others in both directions.
  • Mindset Shifts – as an individual changing role, including Agile Coach and Scrum Master, there are mindset shifts that go along with the transition from traditional ways of working to Agile. We’ll explore these mindset shifts through a series of group activities.
  • ADKAR – an exploration of ADKAR, a change management model based on individual change. What it is, the benefits, and how to apply it in an Agile environment at the team and organizational levels. Useful for finding impediments and opportunities to affect change through facilitated group activities.
  • Coaching Modes and Team Startup – we’ll take a final look at the different modes of an Agile Coach from multiple angles including the Tuckman Model. We’ll also look at activities for starting up a new team from scratch.
  • Coaching Practice – there will be many opportunities to practice and apply what you are learning in real coaching sessions with other participants using a series of specially designed coaching formats. These formats include: “Cheat Sheet Coaching”, “Reverse Coaching”, “Slow Motion Coaching”, “Do/Avoid Coaching”, and “Free-form Coaching.”
  • Coaching with Feedback – a session where you are the coach and in which you receive feedback from an instructor on how you are applying what you have learned to the coaching session.

Class registration includes:

  • Downloadable materials
  • ICAgile ICP-ACC, Certified Professional: Agile Coaching
  • Participating in a unique mix of classroom-based learning and the opportunity to practice what you’ve learnt in online breakout rooms with your peers

To receive course credit for PDU‘s, SEU’s, and ICAgile Certifications, you cannot miss more than 2 hours

The ICP-ACC certification is valid for a lifetime and so you wouldn’t need to renew it. ICAgile encourages professionals to go further on their Agile journey by taking more ICAgile certifications as suggested in ICAgile Learning Roadmap.

  • 24 PMI PDUs – you can submit for credit successfully by way of the “Other” category at the PMI website. (Essentially, 1 PDU credit per hour of instructor-led training)
  • 24 Scrum Alliance SEUs – SEUs follow a 1:1 ratio, where one hour of learning is equal to one SEU. You can learn more about claiming SEUs on the Scrum Alliance website.

Upcoming offerings